Client relation manager
- Remote
- Full-Time
Key Responsibilities:
1. Develop and maintain strong relationships with clients.
2. Act as the main point of contact for client inquiries, concerns, and feedback.
3. Ensure client needs are met by coordinating with internal teams.
4. Identify opportunities for upselling and cross-selling services.
5. Track client satisfaction and suggest improvements based on feedback.
6. Handle client complaints professionally and work towards resolutions.
7. Keep records of client interactions, contracts, and progress reports.
8. Assist in contract negotiations and renewals.
Skills & Qualification
1. Strong communication and interpersonal skills.
2. Excellent problem-solving and conflict-resolution abilities.
3. Ability to manage multiple client accounts efficiently.
4. Proficiency in CRM software and MS Office tools.
5. Strong negotiation and persuasion skills.
6. Ability to work independently and as part of a team.
7. Bachelor’s degree in Business Administration, Marketing, or a related field.
Experience
1. Minimum of 2 years of experience in client relationship management, customer service, or a similar role.
2. Experience in handling multiple clients and ensuring service satisfaction.
