customer care
- Remote
- Full-Time
Key Responsibilities:
1. Handle incoming customer calls, emails, and chats professionally.
2. Address customer inquiries, complaints, and requests efficiently.
3. Maintain a positive and helpful attitude while assisting customers.
4. Provide accurate information about products, services, and company policies.
5. Keep records of customer interactions and transactions.
6. Coordinate with internal teams to resolve customer issues.
7. Follow up with customers to ensure satisfaction.
8. Identify opportunities to improve customer service processes.
Skills & Qualification
1. Strong verbal and written communication skills.
2. Excellent problem-solving and conflict-resolution abilities.
3. Ability to multitask and work in a fast-paced environment.
4. Proficiency in using CRM software and customer support tools.
5. Strong interpersonal skills and patience in handling customers.
6. Basic knowledge of MS Office (Word, Excel, Outlook).
Experience
1. Minimum 2 years of experience in customer service or a similar role.
2. Experience in handling customer queries and resolving complaints.
3. Prior experience in a BPO, call center, or client support role is a plus.
