Our Customer Journey
Our 4 Step Customer Journey from Onboarding to Execution for Interior Design
Pre-Sales
1. Quote acceptance – By Business Development
2. Advance Payment – By Business Development
3. Invoice & Payment Receipt – By Finance
4. Assignment of Designer – By Principal Designer
Creative
5. Scope of Work
a. Site Visit/Inspection – By Desginer
b. Floor Plan – By Desginer
c. Site Photos & Videos – By Desginer
d. Requirement Gathering -By Desginer
6. Conceptualization/ Discovery Discussion – Creative Head
7. Design
a. Moodboard – By Designer
b. 2D Furniture – By Layout Designer
c. 3D Views – By 3D VIsualization
d. 360 View Demo – By 3D VIsualization
e. Presentation – By Designer
8. Review 1– By Creative Head
9. Review 2 – By Principal Designer
10. Design Approval (agreed & approved) – By Client
11. Balance Payment – By Finance
12. Final Submission
a. Furniture & Accessories Specification Document – By Designer
b. Final 2D Drawing Set – By Designer
c. Final Presentation Submission -By Designer
Implementation
13. Project Management Quote – By Designer
14. Advance Payment – By Finance
15. Invoice & Payment Receipt – By Finance
16. Assigning Project Manager – By Principal Designer
17. Executions of works – By Project Manager
18. Site Inspection – By Principal Designer
19. Handover – By Project Manager
Feedback
20. Attaining Feedback – By Client
21. Google Review – By Client
22. Photoshoot – By Photographer
23. Video Interview – By Client